Last updated: 2026-08-08
These terms govern your use of https://g25requests.app and the service offered on it. By placing an order you agree to them. Please read them before you pay.
The service is provided by Teemu Nätkinniemi, trading as G25Requests, a registered Finnish sole proprietorship (toiminimi), Business ID 3606960-8, of Vasikanpolku 1, 65350 Vaasa, Finland. Contact: [email protected]. Support is provided by email only. Email is monitored every day of the year, including weekends and public holidays. Enquiries are normally answered within 24 hours.
You upload a raw autosomal genotype file that you have exported yourself from a consumer DNA testing provider. We run it through the Global25 (G25) pipeline and email you back the resulting principal component coordinates.
G25 coordinates are a numerical representation of genotype data used in population genetics for comparison against reference populations. They are a research and hobbyist analysis tool.
The standard fee is €15.00 per genotype file. Prices for other file types (VCF, BAM/CRAM, FASTQ, and datasets) are quoted individually by email, typically €30–€50 depending on the work involved.
Payment is handled by Stripe. Card details are entered on Stripe's own hosted pages; we never receive or store them. Your order is confirmed once Stripe reports the payment as successful.
We aim to deliver results by email within 7 days of a confirmed payment and a successfully processed upload. This is a target, not a guarantee; unusual files may take longer. If we cannot process your file at all, section 6 applies.
Results are sent to the email address you gave at checkout. It is your responsibility to enter it correctly and to check your spam folder. Keep your own copy of the results — we delete the source file after processing and cannot regenerate them.
You agree that:
We may refuse or cancel an order that breaches these terms, and will refund the fee where we have not already performed the work.
Not every file works. Files can be truncated, in an unsupported format, from an unsupported chip, or contain too few usable markers to produce meaningful coordinates. If we cannot produce coordinates from your file, we will tell you and refund your fee in full. See the Refunds & Cancellation page.
The coordinates we return are computed from the data you supply. Their quality depends entirely on the quality and completeness of that data, and their interpretation is a matter of population genetics on which reasonable people disagree. We provide the service with reasonable skill and care, but we do not warrant that the results will be accurate, complete, or fit for any particular conclusion you wish to draw from them.
Nothing in these terms excludes or limits any right you have as a consumer under mandatory Finnish or EU consumer law.
To the extent permitted by law, our total liability arising from any order is limited to the fee you paid for that order. We are not liable for indirect or consequential loss, for decisions you take on the basis of the results, or for loss of data you failed to keep a copy of.
These limits do not apply to liability for death or personal injury caused by negligence, for fraud, or to any liability that cannot lawfully be limited.
You keep all rights in the genotype data you upload. Uploading it grants us only the narrow, temporary permission needed to process it and send you the results, and that permission ends when your file is deleted. The coordinates we compute are yours to use as you wish.
The Global25 method and its reference datasets are the work of their respective authors and are not owned by us.
We do not guarantee uninterrupted availability. The service may be unavailable for maintenance, or because of a fault at a provider we depend on. We are not liable for downtime, but an order that cannot be fulfilled will be refunded.
These terms are governed by the law of Finland. Disputes may be brought before the courts of Finland. As a consumer you may also bring proceedings in the courts of your own country of residence, and you keep the protection of the mandatory consumer law there.
Before going to court, please contact us — most problems are settled by email. If we cannot agree, you may refer the matter to:
We may update these terms. The version published when you place your order is the one that applies to it. The date at the top of this page shows when it last changed.
How we handle your data, including the genetic data in your upload, is set out in our Privacy Policy, which forms part of these terms.